k0999 Terms & Conditions

1. General Provisions & Definitions

These Terms and Conditions ("Terms") apply to the use of the k0999 platform and all its services. In these Terms, "we", "our" or "k0999" refers to the organisation that operates the platform. "User", "you" or "member" refers to any person who has registered on the k0999 platform or is using its services.

By creating an account on k0999 or using any service on the platform, you are considered to have read, understood and accepted these Terms in full. If you disagree with any part of these Terms, please refrain from using the platform.

Below are the definitions of some important terms used in these Terms:

• Platform: The k0999 website, mobile version and all related digital services.
• Account: A personal profile registered in the user's name through which services are accessed.
• Wager or Bet: Money placed to participate in a game or sports event.
• Bonus Funds: Additional balance provided as a promotional offer, usable under specific conditions.
• Wagering or Rollover: The requirement to spend a specified amount on bets before a bonus can be withdrawn.

2. Account Registration & Eligibility

To create an account on k0999, users must meet the following eligibility requirements:

• The user must be at least 21 years of age. This platform is open only to those aged 21 or above.
• All information provided at the time of registration must be true, accurate and kept up to date.
• Each person may open only one account. Creating more than one account under the same person's name is strictly prohibited.
• The mobile number and email address provided during account registration must belong to the user and be active.

k0999 may at any time request identity documents or other paperwork from a user for verification purposes. k0999 reserves the right to hold withdrawals until verification is complete. Providing false information may result in account cancellation and forfeiture of the associated balance.

3. Account Use & Security

It is your responsibility to keep your k0999 account password and login details completely confidential. Never share this information with any third party. If you suspect any unauthorised access to your account, notify our support team immediately.

3.1 Account Security Rules

• Use a strong password and change it regularly.
• After logging in from a public or shared device, make sure to log out of the session.
• Never allow anyone else to use your account.
• k0999 will never ask for your password by email or chat — if you receive such a request, treat it as fraudulent.

k0999 will not be responsible for any loss to the account caused by the user's own negligence or carelessness. However, we are fully responsible for any issues caused by technical faults on the platform itself.

4. Deposits & Withdrawals

For depositing and withdrawing funds on k0999, we support Bangladesh's most popular mobile financial services.

4.1 Deposit Rules

• The mobile wallet account used for deposits must be registered in your own name.
• Depositing from a third-party account or a wallet registered in someone else's name is prohibited.
• After a deposit is made, funds are usually credited to the account within a few minutes. If there is any delay, contact the support team with the transaction ID.

4.2 Withdrawal Rules

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals will be processed only after account verification is complete.
• If an active bonus is in place, the associated wagering requirements must be met before withdrawing.
• k0999 may temporarily hold a withdrawal for additional verification in the case of unusual or suspicious transactions.

5. Bonuses & Promotions

k0999 offers members various types of bonuses and promotional offers. Each offer has specific terms that must be followed.

5.1 Welcome Bonus

5.2 Wagering Requirements

To make a bonus withdrawable, the bonus amount must be wagered 25 times. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

Example: ৳1,200 bonus × 25 = ৳30,000 wagered — after which winnings from the bonus can be withdrawn.

5.3 General Bonus Usage Rules

• Each user may claim each promotion only once.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after wagering is complete.
• If evidence of bonus abuse is found, k0999 reserves the right to cancel the bonus and suspend the account.
• Each promotion has a specific expiry date — expired bonuses will be cancelled automatically.

6. VIP Program

The k0999 VIP Program has five tiers. The more you play, the higher the tier you reach and the more benefits you enjoy.

• Bronze: Weekly cashback up to 0.2%
• Silver: Weekly cashback up to 0.3%
• Gold: Weekly cashback up to 0.5%
• Platinum: Weekly cashback up to 0.6%
• Diamond: Weekly cashback up to 0.8%

VIP tier is determined based on your overall betting activity. Moving to a higher tier gives access to priority support and special offers. Cashback is calculated weekly and paid out at a set time. k0999 reserves the right to change the VIP program terms at any time — members will be notified before any changes take effect.

7. Betting & Gaming Rules

All games and betting activities on k0999 are conducted in a fair and transparent manner. Each game has its own rules, which members must review before starting.

7.1 General Gaming Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game is left incomplete due to a technical fault, k0999 will make a decision subject to investigation.
• In sports betting, if an event is cancelled, the stake for the related bet will be refunded.
• In live casino games, the dealer's decision is considered final.

7.2 Responsible Betting

k0999 believes in responsible gaming. Members are encouraged to play within their budget and to use gaming for entertainment purposes. Self-exclusion or deposit limit options are available if needed.

8. Prohibited Activities

The following activities are strictly prohibited on k0999. Violating these rules may result in permanent account closure and forfeiture of the associated balance:

• Creating multiple accounts to claim bonus benefits.
• Using any software, bots or automated methods for the purpose of bonus abuse.
• Attempting to gain unauthorised access to another user's account.
• Using the platform for money laundering or other illegal financial transactions.
• Attempting to hack the platform's software or systems, or any form of technical manipulation.
• Carrying out any activity aimed at promoting gambling addiction among members.
• Operating an account in the name or identity of a third party.

9. Account Suspension & Closure

k0999 reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• In the event of a breach of any clause of these Terms.
• If registration was completed using a false identity or documents.
• If evidence of bonus abuse or fraudulent activity is found.
• In accordance with the instructions of a legal authority.
• After a prolonged period of inactivity (more than one year).

Members may also request to close their account at any time. Account closure requests must be submitted via email to [email protected] or through live chat. The opportunity to withdraw any valid balance will be provided before the account is closed.

10. Responsible Gaming

k0999 believes that gaming is purely a form of entertainment. We give the highest priority to the wellbeing and mental health of our members. This platform is open only to those aged 21 or above.

If you feel that gaming is having a negative effect on your daily life, our support team is ready to help. We offer the following options:

• Self-Exclusion: The option to keep your account closed for a set period of time.
• Deposit Limit: The option to set a daily, weekly or monthly deposit limit.
• Betting Limit: The option to cap the total amount wagered within a set period.
• Reality Check: A reminder of how long you have been playing.

For more details, visit our Responsible Gaming page.

11. Privacy & Data Protection

Protecting your personal information is extremely important to us. k0999 uses modern SSL encryption technology to keep all your data and financial transactions secure.

We never sell your information to third parties. However, information may be shared to comply with applicable legal obligations or in response to a lawful request from a law enforcement agency. For full details on how data is collected and used, please read our Privacy Policy.

12. Limitation of Liability

The k0999 platform is provided on an "as is" basis. While we make every effort to provide uninterrupted service, we will not be liable for the following:

• If a game is interrupted due to loss of internet connection or a problem with the user's device.
• If the account suffers any loss due to the user's own negligence or unauthorized use.
• For delays or failures in the systems of third-party payment providers.
• Due to uncontrollable circumstances (force majeure) such as natural disasters or government intervention.

In no event shall k0999's maximum liability exceed the actual financial loss suffered by the user in the relevant incident.

13. Dispute Resolution

We are committed to resolving any dispute between k0999 and a member in a friendly manner. The steps for dispute resolution are described below:

• Step 1: Contact the support team directly via live chat or by email at [email protected].
• Step 2: If the matter is not resolved initially, it will be escalated to k0999's senior management.
• Step 3: If both parties agree, a resolution will be attempted through mediation.

In the event of a dispute, k0999's server logs and game records will be considered the primary evidence. The deadline for submitting a complaint in any dispute is within 30 days from the date of the incident.

14. Changes to Terms

k0999 reserves the right to change, amend, or update these terms at any time. In the case of significant changes, members will be notified in advance by email or through the platform.

Continued use of the platform after any changes will be considered as the user's agreement to the new terms. The date of the latest update will always be noted at the top of this page. It is recommended to visit this page regularly.

15. Contact & Support

If you have any questions about these terms or need assistance, contact us in the following ways:

• Email: [email protected]
• Live Chat: Support is available 24/7 in Bengali and English.

Our support team is always by your side. Welcome to k0999 — we want your experience to be safe, transparent, and enjoyable.